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Exam : CompTIA 225-030
Title : CDIA+ Certification Exam
1. Who is most likely to determine the origin of the bottlenecks if the productivity of a new workflow system is
less than expected?
A. End-user
B. Help Desk
C. IT Department
D. System Integrator
Answer: D
2. A customer is implementing a workflow system with electronic dossiers. During the design of the workflow it has been discovered that there are many exceptions to the process. What is the first step in handling the exceptions?
A. Validate exceptions through a third party.
B. Get a commitment on the number of exceptions.
C. Redesign the workflow system to handle every exception.
D. Recommend to the client that business processed be redesigned.
Answer: D

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