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Exam : ISEB Certification BH0-006
Title : ITIL V3 Foundation Certificate in IT Service Management
1. Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?
A. Suppliers, manufacturers and vendors
B. Customers
C. Internal departments
D. The Facilities Management function
Answer: A
2. Which of the following is NOT an example of a Service Provider Type?
A. Internal service provider
B. External service provider
C. Third-party provider
D. Shared services unit
Answer: C

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